If your gas and electricity supply needs to be switched on, please get in touch with us via the tenant app.
Please make sure there is credit on the meters before doing so (if the supply relies on a pre-payment meter).
Our customer services team will request an urgent appointment and confirm this to you.
Once your gas and electricity supply is switched on, you must contact the gas and electricity suppliers to change the supply into your name.
To find out who your gas supplier is, contact 0870 608 1524. To find out who your electric supplier is, contact 0845 601 3268.
For any queries relating to your water supply, contact Northumbrian Water on 0845 717 1100 or visit www.nwl.co.uk.