Ending Your Tenancy

If you are a livin tenant and want to end your tenancy, you need to be aware that it is much more than just returning your keys.

Notice required

You must give us four weeks written notice to end your tenancy. We may reduce the notice period in exceptional circumstances. Please contact us for further information or if you wish to terminate your tenancy. 

Your tenancy can end on any day of the week and will depend on the day you return the keys to us. If you leave your home without telling us, or leave before your 4 week notice period has ended, you will still be liable for four weeks rent.

What you need to do before you leave the property

You must leave your home clean, empty and in a good condition.  We may charge you if we have to remove any items which have been left behind. You must allow our Housing Support Coordinator access to inspect your home before you leave, to discuss any issues and arrange for any outstanding repairs to be reported.  You must make sure that all fixtures and fittings are left intact, if there are broken or missing items you may be charged for replacing them. We will use the notice period to advertise and allocate your home to the next tenant, usually the week following the notice being given. We will, in most cases, offer your property to someone that week and may also need to make arrangements for the next tenant to view your property during the notice period. We will always make an appointment with you first if we wish to show anyone around your home.

We may also arrange for your utility services to be switched to our preferred supplier. This process takes approximately 28 days so if you decide to withdraw or extend your notice, please let us know immediately.

Changing your mind

If you decide not to move, or if you need more time to move out, please contact us as soon as possible. 

Returning your keys

You must contact us to make arrangements for the return of your keys before your tenancy ends. Please contact us at 2 days before you wish to return your keys to arrange an appointment to meet at the property. You can hand in your keys before your tenancy is due to end but you will be charged rent up to the day your tenancy officially ends.

You will be given a receipt that shows how many keys you returned to us and the time you handed them in. If the keys are not returned on time or there are any keys missing, we will charge you for changing the locks and for any rent lost during this time.

Moving out day

On the day you move out of you must:

  • Supply your gas, electricity and water meter readings to your suppliers to make sure your final bill is accurate.
  • Inform the Durham County Council, Council Tax and Benefits section (if applicable) that you are moving and your forwarding address as this may affect any housing benefit claim.
  • Leave your home clean, tidy and empty.
  • Hand over all keys to your Housing support Co-ordinator.