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Taking Care of Your Home

As your landlord, we are responsible for maintaining the structure of your home along with the plumbing, heating and electrics. It is your responsibility to make sure the property is taken care of and kept in a clean and tidy condition.

Tenant repairs

Some repairs are your responsibility as they are not covered by your tenancy agreement and we will not carry out the repairs on the following list;

  • Attempting to clear blocked bath, basin, sink or toilet (unless a blocked drain)
  • Replacing plugs to bath, basin or sink
  • Repairs to and replacing toilet seats
  • Repairs/replacements of shower heads and hoses
  • Repairs to door bells (unless part of door entry systems)
  • Repairs to clothes posts and clothes lines
  • Plumbing of washing machines or dishwashers
  • Installation/disconnection of cookers and other electrical appliances
  • Electrical plugs, fuses, light bulbs, fluorescent tubes
  • Installation of additional bolts or locks to external doors, outbuildings, gates and so on.
  • Replacement of lost or stolen keys
  • Repairs to internal doors and ironmongery
  • Treatment of pests and vermin (not including rats inside)
  • Decoration (including filling in small cracks and holes no larger than 15cm in diameter)

We do not keep spare keys so if you lose them, you will need to replace them. We can change locks, but we will charge you for this service.


You must report a repair as soon as one is needed. You should take reasonable precautions to prevent further damage until we attend to carry out the repair, for example place a bucket under leaks to contain it.

For further information visit the reporting repairs section of the home guide.

Keeping your home in reasonable condition

To keep your home in a reasonable condition you will need to carry out some regular maintenance work. Activities such as window cleaning, sweeping and weeding garden paths, keeping drainage grates clear of debris, removing rubbish and gardening not only keep your home clean but can also help to keep your home safe for you and your family. Keeping your house warm can help prevent pipes from freezing and bursting in the winter. Operating extractor fans and opening windows can also reduce the occurrence of condensation.

Repairing deliberate or accidental damage

You are responsible for the repair or replacement of items or property damaged by you, your family, visitors or even your pets. These repairs should be made using suitable materials and should be carried out to the original standard. We may carry out this repair for you, but you will be charged for this service. 

Reporting criminal damage

If someone damages or vandalises your home, you must report the matter to the police and obtain a crime reference number. If we are required to repair this damage and you don't have a crime number, we may decide to recharge you for this service.

Internal decoration

You are responsible for the decoration of all internal walls, ceilings and woodwork. This includes the filling of minor cracks and holes before you redecorate.

TV aerials

We will only maintain communal systems. The maintenance of aerials and satellite dishes is your responsibility.

Maintenance of your own fixtures and fittings

You are responsible for the repair, replacement and servicing of any fixture, fitting or appliance that you have added to your home, including outdoor sheds. You are also responsible for the repair and replacement of any improvement or alteration that you have made to your home (unless we have an agreement to maintain it for you).

Testing of smoke and carbon monoxide detectors

We will repair defective smoke and carbon monoxide detectors. We will also carry out annual function testing of these alarms, cleaning them and ensuring that they are in good working order.

You are responsible for checking the operation of these on a weekly basis and for the replacement of batteries.  In the event of a fire or the occurrence of carbon monoxide, these devices will give you and your family precious seconds to escape serious injury or even death.

For more information visit the gas safety section of the home guide.