When you report a repair it is placed into one of three categories; a repair with an appointment time an emergency repair, or a repair that requires a pre-inspection:
These are repairs that require immediate attention. Repairs covered under this section include total loss of electricity, dangerous electrics and leaks which cannot be contained. It will be the responsibility of the operator to determine if the repair is an emergency or not.
Repair with appointment time:
This category is for repairs which can be clearly diagnosed over the telephone and which are not emergency repairs. Our customer service team will make a mutually agreed appointment with you for the repair to be carried out. Where the repair has been reported using My livin Space the appointment will be confirmed this way too.
The repair will be carried out within 40 working days in the majority of cases.
Repairs requiring a pre-inspection:
Where a repair cannot be diagnosed clearly over the telephone, we will carry out an inspection to determine the extent of the repair required.
Our customer service team will make a mutually agreed appointment with you for an inspection to be carried out, and our inspector will inform you of what action we will be taking. Following the inspection, a repair card will be raised for Mears to carry out the works, internal works will be raised and an appointment will be arranged between the tenant and Mears. Where the repair has been reported using My livin Space the appointment will be confirmed this way too.
Repairs to the outside of your home:
Any repairs that are required the external exterior of the property will be carried out within 40 working days. You will be notified of external repair appointments by letter. Where repairs are required to the roof/guttering, these will be passed to our roofing contractor and they will arrange the appointment directly with you.
For repairs to fences/gates/paths, our partners Mears will contact you to arrange a convenient appointment.